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Web Help Desk Software - Free Ed. (.dmg) v.9.1.21 Intuitive web based free help desk software by Web Help Desk includes: Incident Management - Knowledge Base - LDAP / AD Sync - Two-way Email Integration - Reporting. Unrestricted Web Help Desk Lite Edition features for Mac OS X server installation. Free Price Quote to Get Free Help Desk Software Price Quotes! Simplify your software selection with our free customized recommendations.
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If you have any problems related to a particular company’s product or service, how do you think you can post feedback? How do you think your queries related to the service or product will be answered by the expert technician related to the company?
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Help desk softwares are designed with the motto of lending support to the customers by responding to their service request. Find below details regarding paid and free Help desk software download:
Hesk
It is a Help desk software designed to serve the user in lending them with customer support. It has a user-friendly interface, and works extremely fast in tracking and resolving issues related to customers. It is an extremely secure option and has a trial version. Full licensed version needs purchasing.
Zendesk
In Help desk software comparison, this software is considered one of the best. It provides the customers with a complete solution to their queries by providing them with utmost support. It works extremely fast and saves a lot of time. 30 day trial version is available, full version needs payment.
Kayako
It is a brilliant option as Help desk software for small business as well as for big organizations. It is designed in a simple way for delivering effective assistance to the customers even on the go through mobile app. Has a free trial and full version needs to be purchased.
Spiceworks
Available in both cloud and desktop versions, it is a wonderful software for providing IT Help desk support to your customers which is directly adding to the value to your business by making it better. It is extremely fast and can attend limitless tickets. It is available free of cost.
HelpSpot
It is an extremely efficient Help desk software having a workflow which is intuitive. Provides premium quality support through customer self-service portals, real-time reporting through help desk and tracking and managing the requests through e-mails. 21 days free trial available in cloud and desktop form. Full version needs payment.
SysAid
It provides an all in one It support to the customers through this amazing Help desk software. It has amazing power in executing all the queries of the customers by integrating them and configuring them for their complete satisfaction. Can be downloaded as a free trial, licensed version needs payment.
Freshdesk
This software is considered an expert in streamlining the support system for making happy customers. This Help desk software is extremely easy to install and use, provides powerful ticketing by support through multi channels and is extremely secure in serving the customers globally. Free trial available, full version needs payment.
Web Help Desk
This Help desk software is very user friendly and is an affordable option. It has the interface which is intuitive, addresses all the tickets related to IT asset management. Compatible with Windows, Mac & Linux systems and also available as Cloud edition. 30 days free trial available, full version needs payment.
Vision Helpdesk
This Help desk software is extremely helpful in providing IT customer support multiple companies, brands and their products. It efficiently handles all the task and provides satellite help desk facility. It is very secured and can perform self service. Free trial available, the full licensed version needs to be purchased.
Smart Service Desk
It provides support management solutions for IT support to the customers. Queries of the customers are handled by top experts in the field. It is easily configurable and through its reporting and monitoring customers get satisfied and business gets benefited. You can request for demo version, full version needs payment.
Boss Service Desk
This software is designed to give assistance to the customers through a web portal, where tickets are managed online by the users through emails. It has an easy to use interface with perfect knowledge base, Can also serve as mobile help desk service. Demo version available, full version needs payment.
SmarterTrack
It is a web based software developed for attaining customer queries for building a good relationship with them. Assistance are provided through live chats, ticketing system through emails, integration of VoIP. It has knowledgebase included for self service function. Trial version available, you will have to buy the full version.
What is Help Desk Software?
Help desk software is developed for solving customer queries and grievances. Whenever a customer faces any problem related to a particular product or a service provided by a company they take the help for the help desk to put forward their queries. Employees of the company who are expert and work in the customer service department attends the problems and address them by using these wonderful software tools. In three important ways, a help desk software can work for execution of its work.
Managing the tickets, self service or automatic knowledge base sharing function and optimization and reporting. By using these functions the software works in attaining its goal. Most of the companies provide email ids and toll free numbers for getting the customer’s feedback. The software very efficiently and easily screens those mails and even provides solution to the questions put towards the company on a social networking platform.
How to install Help Desk Software?
Firstly, select a good Help desk software which suits your specifications. For desktop softwares, download the program on your system and run the application. Follow the instructions, provided on the installation wizard. When you finish the installation, launch the software and start the program by clicking on its icon placed at the desktop or get it through program files. The interface will provide guidance, as how you can start addressing your customer’s queries. For online portals, you can give customer support through any device on the go. Simply connect to the internet and make maximum use of the cloud edition.
Benefits of installing Help Desk Software?
If you go through Help desk software wiki, you will probably know every bit of the benefits associated with this kind of software tools. Running an IT company doesn’t only mean developing and execution of IT products. The big responsibility begins with that, that is of reaching to your probable customers for selling your products.
The customers can have many queries and feedback related to the product or service of your company. This is why all the leading IT companies use Help desk software for reaching their customers in providing them with proper answers to their questions through emails, phone calls, online chats and website comments.
These software makes it easy in identifying the seriousness of the issues and makes it the priority to address them at the earliest. Better support and better communication with the customers leads to better productivity and increase position of the business in the market.
Help Desk Software For Different Platforms
There are various types of Help Desk Software available in the market, as per the operating system you are using and as per your needs and requirements choose the software. Microsoft help desk software only works for Windows. Similarly you can get any software compatible with Mac or Android systems.
Free windows Help Desk Software
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Liberum Help Desk is the best option available, if you are looking for free Help Desk Software. The features provided by this software is that, it can be customized fully, has an interactive and user-friendly interface and configuration of email notification possible. It is an open source Help desk software.
Free Android Help Desk Software
The Freshdesk mobile app is the best option available, if you are looking for free Android Help Desk Software for your Android smartphones and tabs. It can access, sort and prioritize tickets posted or created by customers on the web portal. It can convert and save phone calls into tickets.
Free Mac Help Desk Software
Web Help Desk for Mac is the best free Mac Help Desk Software available in the market for Mac operating system. It is extremely efficient and provides top level Help desk feature in addressing all the technical queries from the customers in the form of tickets and has intuitive interface.
Other good Help Desk Software available
There are many other options for Help Desk Software available in the market. The names of such softwares are: Kaseya VSA, ManageEngine ServiceDesk Plus, Zoho Support, KronoDesk, iSupport, Cayzu, Jira Service Desk and HappyFox. These softwares are among the top 10 Help Desk Software as per experts and user reviews..
Most Popular Help Desk Software for 2016
Freshservice has been considered as the best and most popular Help Desk Software for 2016, a Help Desk Software on premise according to users and experts. Has a very user-friendly interface, providing top class ticketing and asset management facility with very powerful configuration ability in addressing the needs of customers.
It is a high ranking popular software providing technological help desk solution to customers. Very efficiently handles the task in a simple manner but ensures high level performance. It has cloud edition and hence, can be accessed through mobile too. Free trial version available, full version needs to be purchased.
Related Posts
OCR or Optical Character Recognition is a sophisticated software technique that allows a computer to extract text from images. In the early days OCR software was pretty rough and unreliable. Now, with the tons of computing power on tap, it’s often the fastest way to convert text in an image into something you can edit with a word processor.
These ten applications offer different takes on the task of OCR, without a price tag and across multiple platforms. If you’ve been looking for a way to turn pictures into words, you’ll almost certainly find the best free ocr software you need below.
FreeOCR (Windows 10)
FreeOCR is a basic free OCR software that offers all the core functionality you’d want from this type of software. For starters, if you have a TWAIN scanner (which is basically all of them) you can directly scan and extract text from paper. Image imports work as you’d expect as well. This includes multi-page documents in TIFF and PDF format as well.
FreeOCR uses an Open Source engine originally developed by Hewlett Packard and eventually released by Google for everyone to use. It’s known as “Tesseract”. Tesseract has some neat features, but one of the most interesting is its automatic layout detection system. This means you don’t need to spend time tediously drawing rectangles around discrete blocks of text.
SimpleOCR (Windows 10)
SimpleOCR is a basic OCR package that can convert typed documents into text, directly from your scanner. The name, SimpleOCR, is quite literal in this case. If you have documents that exhibit any form of complexity, such as columns or that don’t have perfectly crisp scans, SimpleOCR can’t get the job done.
Of course, Simple Software is happy to sell you a more sophisticated solution for a few bucks, but if you just want to OCR some standard blocks of text, this is one option that won’t cost you a penny and is as simple to use as the name suggests. As a bonus, it supports handwriting recognition!
Easy Screen OCR (Windows, Mac, iOS & Android)
Easy Screen OCR is a small, best free OCR software that relies on a cloud-based, Google-powered recognition engine. As you might expect, this means that you need to have an active internet connection for the software to work. If that’s not an issue, you’ll find quite a useful tool here.
This OCR application is intended to extract text from screenshots, letting you copy text from websites or any other text that’s on-screen. What’s particularly cool about this is the support for more than 100 languages. If you want to translate (for example) Japanese text, you can simply take a screenshot and have Easy Screen OCR do it for. If this is something you need to do often, it also helps that you have the option to set custom hotkeys.
While this is not a traditional OCR application, there are plenty of workflows around these days that involve extracting text from the images you’re working with. Easy Screen OCR makes that task as easy as a few keystrokes.
Unfortunately the latest version of the software (1.4.2 and up) requires a subscription fee after 20 uses. However, older versions of the software are still free to use.
Capture2Text (Windows 10)
Free Help Desk Software Mac Free
Capture2Text is an interesting little application with a narrow, but very useful function. It’s used to OCR text from what’s currently on your screen. You press a hotkey, select the zone of the screen you want to OCR and then it sends the result directly to the clipboard, so you can paste it into a word processor.
Capture2Text is a portable application, so you don’t need to install it. Just run the executable and you can use it on any Windows system from version 7 and up. The software is Open Source as well, so you can copy and modify it as you like, as long as you comply with the terms of the GNU license.
It’s not fancy by any means, but if you want to rapidly grab text from images that you are handling, this is a great piece of software to do it.
A9t9 (Windows 10)
If you’ve never ventured onto the Windows Store, you may be surprised to find that there are actually plenty of free and Open Source applications there. The a9t9 app is just such a gem and comes with no strings attached at all. There are no adverts and it promises pretty robust OCR performance.
A9t9 supports quite a long list of languages, although not as extensive as some of the other options on this list. If you’re a Windows 8.1 (or up) user who needs OCR right now and don’t want to spend any money, then simply click a single button on the Windows Store app and seconds later a9t9 will be processing your images into documents you can edit.
Adobe Scan (Android & iOS)
Adobe has an absolute ton of mobile apps out in the wild. Some are pretty great, while many seem to be little more than experiments. Adobe Scan falls into the former category. It’s a polished camera scanning and OCR application that will run on either Android or iOS. There’s no charge and you don’t need to be subscribed to any Adobe services.
Of course, the final document is a PDF, which you can only directly edit with a paid version of Acrobat, but copying the text over to a word processor of your choice is no hassle, if we’re being honest.
One of the best features of the Adobe OCR software is its ability to recognize handwriting. Of course, good quality handwriting will be better recognized. Don’t expect it to decipher something you can’t read yourself. Like your doctor’s prescription notes.
There are a few other reasons to try out Adobe Scan. The ability to automatically scan, OCR and contacts from a business card is very cool. In fact, if you spend a lot of time meeting people, it could save you a heck of a lot of time.
The app also has, as you’d expect from the creators of PhotoShop, a small set of touch-up tools. So you can clean up the images before trying to extract text from them.
Office Lens (Android & iOS)
When the first phones with built-in digital cameras came to market the quality on offer was truly awful. The resulting images weren’t really useful for anything and you certainly couldn’t make out fine detail such as text.
Today, the sophisticated cameras found on even budget models offer high-resolution images that are good enough to use as a replacement for a document scanner. For example, the Google Drive app lets you make some pretty good scans using nothing but your phone camera.
The Office Lens app by Microsoft not only lets you scan documents, it allows you to OCR them on the fly. So you could take a snap of someone’s business card and immediately have the text ready to copy into your contacts list.
Office Lens is a standalone application, but its functionality is being built into other MS Office apps as well, so if you’re already using those it may not be necessary to download this independent app. Then again, sometimes a focused, lightweight app is exactly what the doctor ordered.
English OCR (iOS)
English OCR is a free OCR app for iPhone and iPad that makes it pretty easy to quickly take a snap of a document and convert the text in the photo into a digital format. It’s released under an Open Source licence, but the developers use adverts to help carry the costs of developing and supporting the application.
There is a paid “Pro” version that has exactly the same functionality as the free edition. The only difference is that the Pro version removes all adverts. So if you are OK with a few ads, you don’t need to put any money down at all.
Reading Between The Lines
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The promise of a paperless world has, so far, failed to materialize. Which means OCR technology will remain an important part of the bridge between the digital and analogue worlds.
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Armed with the OCR apps above, you should never have to laboriously retype a document ever again and, best of all, they won’t cost you a cent.